This Payment Policy explains how payments are collected, processed, and handled when you purchase digital products from Drive Easy (operated by LITIGATION LIMITED). We want the payment process to be simple, transparent, and completely secure — so this Policy sets out exactly what happens from the moment you click "Buy" to the moment your access is confirmed.
This Policy should be read alongside our Terms & Conditions, Refund Policy, and Shipping Policy for a complete picture of your purchase. If you have any questions about a charge or a payment issue, please contact us at info@drive-easy.co.uk before taking any other action.
1
Prices & Supported Currencies
Prices for all courses, bundles, and extras are displayed on the product pages and confirmed at checkout. The price you see at checkout — before you click to pay — is the total price you will be charged for the selected products. There are no hidden fees, no booking charges, and no service fees added at the final step.
We currently accept payment in the following currencies:
GBPBritish Pound
EUREuro
USDUS Dollar
Prices are set in the currency displayed at checkout based on your location and browser settings. If your bank account or card is held in a different currency, your bank or card provider may apply a foreign exchange conversion and charge an associated fee. These currency conversion charges are set entirely by your bank and are outside our control — we do not receive any portion of them.
Promotional pricing: From time to time we may offer discounted prices, promotional codes, or limited-time offers. These are valid only for the period stated and cannot be applied retrospectively to completed purchases. Only one promotional code may be applied per order unless otherwise stated.
2
Accepted Payment Methods
We accept the following payment methods through our secure third-party payment infrastructure. All payment processing is handled by our payment provider — your card details are never transmitted to or stored on our own servers.
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Visa
Debit & Credit
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Mastercard
Debit & Credit
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Other Cards
As displayed at checkout
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Your card data is never stored by us
When you enter your card details at checkout, that information is submitted directly and securely to our payment provider's PCI DSS-compliant environment. We do not see, receive, or store your full card number, CVV, expiry date, or any other sensitive payment credential. Our payment providers are certified to the highest industry security standards.
We do not currently accept payment by bank transfer, cheque, PayPal, cryptocurrency, or cash. If you require a payment method not listed above, please contact us at info@drive-easy.co.uk to discuss your options before attempting to place an order.
3
Payment Authorisation & Verification
By submitting your payment at checkout, you make two important confirmations:
You confirm that you are the authorised holder of the payment card or account being used, or that you have the explicit permission of the authorised holder to use it for this purchase.
You confirm that the billing information you have provided — including your name, billing address, and card details — is accurate, complete, and up to date.
Providing false or unauthorised payment information is a serious matter and may constitute fraud. We take all reasonable steps to detect and prevent unauthorised use of payment methods on our platform.
Fraud Prevention & Verification Checks
Our payment provider and internal systems carry out automated checks on transactions to help identify and prevent fraud. In some cases — particularly for higher-value orders or where unusual patterns are detected — a transaction may be flagged for additional review. This could result in a short delay while verification is completed. If we are unable to verify a payment, we may contact you to request additional information or cancel the order.
We may also carry out sanctions screening on orders as part of our legal compliance obligations. Orders from individuals or organisations located in sanctioned territories will be declined. Full details are set out in the Geographic Restrictions section of our Terms & Conditions.
4
When Payment Is Taken
Full payment for all products is taken at the time you place your order — there is no option to pay later, reserve a place without paying, or split a payment across multiple transactions unless expressly stated on a specific product page.
The sequence of events from checkout to access is as follows:
You complete checkout and submit your payment details. Your card is authorised by our payment provider at this point.
Payment is confirmed — typically within seconds. For some payment methods or card issuers, 3D Secure (an additional authentication step, such as entering a one-time code) may be required before authorisation is completed.
Your order is processed and access to your purchased content is prepared by our system.
Your confirmation email is sent containing your access links or download details. This is usually received within minutes of payment confirmation.
Access is only provided after payment is confirmed. If your payment is not successfully authorised, no contract is formed and no access will be granted. If you believe a payment has been taken but you have not received access, please contact us at info@drive-easy.co.uk immediately.
5
Failed, Reversed & Disputed Payments
From time to time, payments can fail, be reversed, or become subject to a dispute. Here is how we handle each scenario:
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Failed payment at checkout
If your payment is declined at checkout, no charge will be made to your card and no order will be created. You will see an error message on the checkout page. Please check your card details, ensure your card has sufficient funds, and try again — or use a different payment method. Common reasons for failure include incorrect card details, insufficient funds, or a block placed by your bank.
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Payment reversed after processing
In rare cases, a payment that initially appeared successful may be subsequently reversed by your bank or card provider. If this occurs, access to any content associated with that order may be suspended while we investigate. We will contact you at the email address used at checkout to discuss the situation and attempt to resolve it.
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Chargeback or payment dispute
If a chargeback or payment dispute is initiated with your bank or card provider, access to your purchased content will be suspended for the duration of the dispute process. We strongly encourage you to contact us directly before raising a dispute — most issues can be resolved quickly and without the need for a formal chargeback. Chargebacks initiated in bad faith are a violation of our Terms & Conditions.
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Billing issue or unexpected charge
If you notice a charge from Drive Easy that you do not recognise or believe was made in error, please contact us at info@drive-easy.co.uk as soon as possible. Include your name, the email used at checkout, and details of the charge. We will investigate promptly and, where an error has occurred, arrange a refund or correction without delay.
6
Order Confirmation & Records
Once your payment has been successfully processed, we will send an order confirmation email to the address you provided at checkout. This email will contain:
A summary of the products you purchased and the total amount charged
Your order reference number — please keep this safe as it will be required if you contact support
Access links, download links, or login credentials for your purchased content
A reminder of our key policies and support contact details
Not received your confirmation email? Please check your spam, junk, or promotions folder before contacting us — automated emails from new senders are often filtered there. If you still cannot find it after 30 minutes, email us at info@drive-easy.co.uk with your name and the email address used at checkout and we will resend it.
We maintain records of all transactions for our legal and accounting obligations. You may request a copy of your transaction record by contacting us. We do not store your full card details — only a masked reference provided by our payment provider for record-keeping purposes.
7
Refunds
Refunds for digital content are governed exclusively by our Refund Policy, which sets out the circumstances in which a refund may be available, how to request one, and the remedies we may offer. Nothing in this Payment Policy limits any rights you may have under applicable consumer protection law.
Where a refund is approved, we will initiate the refund to your original payment method. We do not issue refunds by bank transfer, cash, or any method other than the original payment method used at checkout. The time for the refund to appear in your account will depend on your bank or card provider — typically between 5 and 10 business days after we initiate the refund on our end.
