FAQ

Once your payment is confirmed, we'll send a confirmation email to the address you used at checkout. This email contains your private access link — click it to start your course immediately. No account creation or app download is required.

If you don't see the email within a few minutes, please check your spam, junk, or promotions folder first. If it's still not there after 30 minutes, contact us at info@drive-easy.co.uk and we'll resend it right away.

Access duration varies by product and is displayed on each course page before purchase. Individual courses typically include extended access so you can revisit the material as many times as you need throughout your learning journey.

If you have a specific question about the access period for a particular course, please check the product page or contact us before purchasing.

Yes! Our courses are fully optimised for all devices — smartphone, tablet, laptop, and desktop. You can stream video content directly from your browser with no app download or installation required. We recommend using an up-to-date browser such as Chrome, Firefox, Safari, or Edge for the best experience.

Optional extras — such as downloadable guides and bonus materials — must be selected at the time of checkout. Once an order is completed, extras cannot be added to the same order automatically.

If you missed an extra you wanted, please contact us at info@drive-easy.co.uk and we'll advise on the best way to add it to your purchase.

Our courses are specifically designed to complement your practical driving lessons and significantly boost your confidence, knowledge, and test readiness. Many of our students find them invaluable for both the theory and practical test.

That said, we're honest about what we are: we're an educational supplement, not a replacement for lessons with a qualified ADI. We can't guarantee a specific test result — but we can give you the best possible preparation tools to go in feeling confident and capable.

We accept all major debit and credit cards including Visa and Mastercard. All transactions are securely processed through our payment provider using industry-standard encryption. We currently support payments in GBP, EUR, and USD.

We do not currently accept PayPal, bank transfer, cryptocurrency, or cash payments.

Absolutely. We take payment security very seriously. Your card details are submitted directly and securely to our PCI DSS-compliant payment provider — we never see, receive, or store your full card number, CVV, or any other sensitive payment credentials on our own systems.

All pages on drive-easy.co.uk use HTTPS encryption, and our checkout is protected by industry-standard fraud prevention tools.

If your payment doesn't go through, don't worry — no charge will have been made to your card. Here are a few things to try:

• Double-check your card number, expiry date, and CVV
• Make sure your billing address matches the one on file with your bank
• Check that your card has sufficient funds or available credit
• Try a different card or browser
• Check whether your bank is blocking the transaction (some banks flag new online merchants)

If the problem persists, please contact us at info@drive-easy.co.uk and we'll help you complete your purchase.

Yes — once your payment is successfully processed, you will receive an order confirmation email that includes a summary of your purchase, the amount charged, and your order reference number. Please keep this email safe as your proof of purchase.

If you need a formal invoice for business or expense purposes, please contact us at info@drive-easy.co.uk with your order details and we'll arrange one for you.

Because all of our products are digital and access is granted immediately upon purchase, refunds are not ordinarily available once content has been accessed — this is standard practice for digital products under UK consumer law.

However, we will always investigate and offer an appropriate remedy if: you were charged twice for the same order, you didn't receive access and we can't fix it, or the content was materially different from what was described. Full details are in our Refund Policy.

If you have a concern, please contact us before raising a chargeback with your bank — we're committed to resolving issues fairly and quickly.

This should not happen, but if you believe you've been charged more than once for the same order, please contact us immediately at info@drive-easy.co.uk with your name, the email used at checkout, and your order reference number.

We will investigate straight away and issue a full refund of any duplicate charge as quickly as possible.

We're here to help! You can reach our support team in the following ways:

• Email us at info@drive-easy.co.uk
• Call us on +44 7426 718278
• Use the contact form on our website

We aim to respond to all enquiries promptly. For the fastest resolution, please include your order reference number and a clear description of the issue when you get in touch.

If your access link isn't working, please try the following steps first:

• Try opening the link in a different browser (Chrome, Firefox, or Safari work best)
• Clear your browser cache and cookies, then try again
• Check that you're not using a VPN or browser extension that might be blocking the page
• Try on a different device (e.g. your phone instead of your laptop)

If none of these work, please contact us at info@drive-easy.co.uk with your order reference number and we'll get it sorted quickly.

Drive Easy is an online educational platform — not a physical driving school. We do not provide in-vehicle instruction and are not accredited by the Driver and Vehicle Standards Agency (DVSA). Our courses are independently produced educational materials designed to complement your practical lessons with a qualified ADI.

Think of us as your study companion: we help you build knowledge, confidence, and test readiness. Your qualified instructor takes care of everything that happens in the car.

For B2B enquiries, bulk purchases, or institutional licensing arrangements, please reach out to our dedicated business team at b2b@drive-easy.co.uk. We're open to discussing arrangements for driving schools, fleet operators, HR departments, and other organisations.