Shipping Policy

All products sold on drive-easy.co.uk are digital in nature and are delivered electronically. There is no physical version of any course, bundle, guide, or extra — and no option to receive a physical copy by post. This applies to every single product in our catalogue, without exception.

Depending on the type of product you purchase, digital delivery works as follows:

For the purposes of this Policy and our Terms & Conditions, delivery is deemed complete at the moment one of the following occurs — whichever happens first:

• We send your order confirmation email containing access links, download links, or login credentials to the email address provided at checkout.
• We make the purchased digital content available to you via a hosted access page, course platform, or account dashboard associated with your purchase.

In the vast majority of cases, you will receive your access confirmation email and be able to start your course within minutes of your payment being successfully confirmed. However, a small number of factors can occasionally cause a short delay:

Because our products are delivered digitally to the email address you provide, it is essential that you take care when entering your details at checkout. Please make sure that:

• Your email address is correct: double-check the email field before completing your purchase. A single typo means your access email will be delivered to the wrong address — or bounce entirely — and we may not be able to identify your order without a valid email address.
• You have access to the inbox: make sure you are using an email account you actively check and that your inbox is not full. Shared or work email accounts may have filters that block automated emails.
• Your spam settings allow our emails: consider adding info@drive-easy.co.uk to your contacts or safe sender list before purchasing to ensure delivery is not blocked by spam filters.
• Any other required information is accurate: if additional information is required at checkout (such as a Telegram handle for delivery of certain extras), please ensure it is correct and that the account is active.

We are not responsible for delays or failed delivery caused by incorrect details supplied at checkout, spam filtering on your end, restrictions on your email account, or any other factor within your control.

If you have difficulty accessing your purchased content — whether because you haven't received the confirmation email, a link isn't working, or you are experiencing a technical problem — please contact us as soon as possible. We are here to help and will investigate genuine access issues promptly.

When contacting us about an access issue, please include:

• Your full name and the email address used at checkout
• Your order reference number (found in the subject line of your confirmation email, if received)
• A clear description of the problem — including any error messages you have seen
• The device and browser you are using (e.g. iPhone, Chrome on Windows)

We will take all reasonable steps to resolve access issues quickly. If we are unable to deliver the purchased content within a reasonable time despite our best efforts, you may be entitled to a remedy under our Refund Policy.

Because we do not dispatch any physical goods, the following do not apply to any purchase made on drive-easy.co.uk:

• Shipping or postage charges — there are no delivery fees of any kind. The price shown at checkout is the total price you pay.
• Customs duties or import taxes — because nothing is physically shipped across a border, there are no customs declarations, import duties, or VAT charges applied by a border authority.
• Packaging, handling, or fulfilment fees — digital delivery involves no physical handling and therefore no associated charges.
• Delivery time windows or tracked shipping — digital delivery is instant (or near-instant) and does not involve courier services, tracking numbers, or estimated delivery dates in the traditional sense.

Although our products are digital and can technically be accessed from anywhere with an internet connection, we are legally required to comply with international sanctions regimes administered by the United Kingdom government. As a result, we are unable to accept orders from customers located in the following countries. Orders placed from these territories will not be processed, and any payment taken will be refunded:

Attempting to circumvent these restrictions — for example by using a VPN, proxy server, or a billing address in a non-restricted country — is a serious violation of our Terms & Conditions. We may take all necessary steps in response, including permanent account suspension and referral to relevant authorities.

This Shipping Policy is one part of the framework that governs your purchase from Drive Easy. For a complete picture of your rights and our obligations, please also read:

• Payment Policy — explains how payments are processed, what currencies we accept, and what happens in the event of a failed or disputed payment.
• Refund Policy — explains when refunds or other remedies are available, how to request one, and what your statutory rights are.
• Terms & Conditions — the main legal agreement that governs your use of drive-easy.co.uk and all purchases made through it.