Terms & Conditions

When you browse drive-easy.co.uk and add a course or bundle to your basket, you are not yet entering into a binding contract. An order placed through our checkout page constitutes your offer to purchase the selected digital products at the price shown. That offer becomes a binding contract only when two things have occurred: your payment has been successfully authorised and processed by our payment provider, and we have made the relevant content or access details available to you — for example, by sending a confirmation email containing access links or login credentials.

Until both conditions are satisfied, no contract exists between us and we are not obliged to supply the product. You should retain your order confirmation email as evidence that a contract has been formed.

In the event we cancel an order after payment has been taken, we will process a full refund to the original payment method within a reasonable time. We reserve the right not to provide reasons for a refusal or cancellation where doing so would be unlawful or impractical.

Subject to these Terms and to successful payment, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to access and use the digital course materials and extras that you have purchased. This licence is granted solely for your own private, non-commercial learning and test-preparation purposes.

You are permitted to view the content on your own devices, revisit it as many times as you like within the access period specified at purchase, and apply the skills and techniques you learn in your personal driving practice. Everything beyond that requires our prior written consent.

• No redistribution or sharing: You must not copy, share, distribute, sublicense, upload, publish, broadcast, or otherwise make any part of the content available to any third party — whether for payment or free of charge. This includes sharing access links, forwarding downloaded files, or uploading content to any online platform.
• No commercial exploitation: You must not use our course materials, videos, guides, or any derivative works to run training programmes, create competing products, offer tutoring services, or exploit the content in any commercial way without our prior written consent.
• No modification or reverse engineering: You must not modify, adapt, translate, decompile, or create derivative works from our content, nor attempt to extract source files, bypass access controls, or replicate the structure of our courses for any purpose.
• Security of access: You are responsible for keeping any access links, login credentials, or account details strictly confidential. You must not permit any other person to use your access and must notify us promptly if you suspect unauthorised use.

If you have a legitimate reason to use our content in a way not covered by this licence — for example, for institutional or B2B training arrangements — please contact us at b2b@drive-easy.co.uk before proceeding.

Full payment is required at the point of checkout. We do not offer deferred payment, instalment plans, or pay-later options unless expressly stated on the product page. The price shown at checkout is the final price you will pay, inclusive of any applicable taxes. Your bank or card provider may apply additional charges — such as foreign currency conversion fees — that are entirely outside our control.

Further detail about accepted payment methods, supported currencies, and how payment data is handled is set out in our Payment Policy.

Because our products are digital in nature, and access is typically granted promptly after purchase, refunds are not ordinarily available once access has been provided — except where required by applicable law or where we are unable to deliver the purchased content as described. We strongly encourage you to review course descriptions and our Refund Policy carefully before completing your purchase. If you encounter a technical access issue, please contact us at info@drive-easy.co.uk before assuming a refund is appropriate — in many cases we can resolve access problems quickly.

Our courses, video lessons, downloadable guides, and all other materials are provided strictly for educational and informational purposes. They are designed to complement your learning journey and help you build confidence, knowledge, and test-readiness as a UK learner driver. They are not a substitute for formal practical driving lessons with a qualified Approved Driving Instructor (ADI), the official DVSA theory test revision materials, or any other legally required instruction or assessment.

Drive Easy is an online educational platform. We are not a driving school and we do not provide in-vehicle instruction, assess your practical driving competence, or hold any accreditation from the Driver and Vehicle Standards Agency (DVSA) or any other regulatory body. Our content is designed to work alongside practical tuition — not to replace it.

• Always comply with traffic law: Nothing in our courses overrides or supersedes the Highway Code, the Road Traffic Act, or any other applicable legislation. You are personally responsible for obeying all traffic laws at all times.
• Follow your instructor's guidance: Where our content differs from the advice given by your ADI, follow your instructor. Every learner's situation is different, and a qualified instructor can assess what is right for you in real time.
• No guarantee of test outcome: We do not guarantee that completing our courses will result in passing your theory test, your practical driving test, or any other assessment. Test success depends on many personal factors entirely outside our control.
• Keep content current: Driving regulations and the Highway Code are updated periodically. While we aim to keep our courses accurate, it is your responsibility to verify the latest official guidance — especially close to your test date.

To protect the integrity of our platform and the experience of all customers, certain conduct is strictly prohibited. You must not engage in any of the following when using drive-easy.co.uk or any purchased content:

• Using the website or content for any unlawful purpose, or in any manner that could expose Drive Easy or any third party to legal liability.
• Attempting to gain unauthorised access to any part of our systems, servers, databases, or another customer's account or purchased content.
• Introducing malicious code, viruses, automated bots, scrapers, or other disruptive technology into our platform.
• Misrepresenting your identity, impersonating another customer or a member of our team, or providing false billing or contact information.
• Initiating a chargeback or payment dispute in bad faith, or providing false information to your bank or card provider in connection with a purchase made on our platform.
• Using our content or any information obtained from our platform to create competitive products, run driving-related training services, or otherwise benefit commercially without our written consent.
• Attempting to circumvent geographic restrictions, sanctions screening, or other access controls we have implemented for legal compliance purposes.

We are required by law to comply with international sanctions regimes, including those administered by the United Kingdom government. As a result, we are unable to process orders from, or provide services to, individuals or organisations located in, or ordinarily resident in, the following countries. If your billing address, IP address, or other order information indicates that you are in one of these territories, your order will not be processed and any payment taken will be refunded:

Any attempt to circumvent these restrictions — for example by using a VPN, proxy server, or false billing address — is a serious violation of these Terms. We may take all steps reasonably necessary to investigate suspected circumvention, including permanent account suspension and reporting to relevant authorities.

We take reasonable steps to keep drive-easy.co.uk and its content available and functioning at all times, but we cannot guarantee uninterrupted service. There may be periods of downtime due to scheduled maintenance, emergency fixes, technical failures, cyberattacks, or circumstances beyond our reasonable control — including force majeure events such as natural disasters, power outages, or third-party infrastructure failures.

We reserve the right to update, modify, replace, suspend, or discontinue any part of the website or its content at any time, including where such changes are required for legal compliance, security improvements, product updates, or operational reasons. Where changes materially affect access to a product you have purchased, we will use reasonable endeavours to inform you in advance by email.

Temporary unavailability of the website or a course does not, in and of itself, entitle you to a refund unless the unavailability amounts to a material failure that we are unable to remedy within a reasonable period. Please refer to our Refund Policy for further guidance.

We take our obligations seriously, but there are limits on the liability we can accept in connection with a digital educational product. This section sets out those limits clearly and transparently.

Subject to the above, and to the fullest extent permitted by applicable law, we are not liable to you for:

• Any indirect, incidental, special, or consequential loss — including loss of profit, revenue, business opportunity, or goodwill — even if we were advised of the possibility of such loss.
• Any loss or damage arising from your reliance on our educational content for real-world driving decisions, legal compliance, or on-road conduct. Our content is supplementary and educational — not a professional assessment of your driving capability.
• Loss arising from events beyond our reasonable control, including third-party service failures, telecommunications disruptions, or force majeure events.
• Any loss caused by your own breach of these Terms, misuse of the platform, or failure to follow official guidance or instructor advice.

Where our liability is not excluded by the above, our total aggregate liability to you in connection with any contract formed under these Terms shall not exceed the total amount you paid to us in respect of that order.

We may amend these Terms & Conditions from time to time to reflect changes in our products or services, changes in law or regulation, decisions of courts or regulators, or improvements to the way we operate. When we update these Terms, the revised version will be published on this page with an updated effective date.

Where a change is significant and affects your existing rights or obligations, we will use reasonable endeavours to notify you in advance — for example by email to the address associated with your purchase, or by displaying a prominent notice on the website. In other cases, we may update the Terms without individual notification, and it is your responsibility to review this page periodically.

Your continued use of the website or any purchased content after an updated version of the Terms has been published will constitute your acceptance of the revised Terms. If you do not accept the updated Terms, you should cease using the website and contact us to discuss any concerns at info@drive-easy.co.uk.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute, claim, or controversy arising out of or in connection with these Terms — including any question of their formation, validity, interpretation, breach, or termination — shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also have the right to bring proceedings in your local courts, in accordance with applicable consumer protection legislation.

Before initiating any formal legal proceedings, we strongly encourage you to contact us directly first. The majority of concerns can be resolved quickly and informally through our support team — we are committed to finding fair resolutions.